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                           Click for help online with askmyGP

 If you need help using askmyGP, download our guide here.

We are currently experiencing exceptional demand, all of our clinicians are extremely busy dealing with your health issues .  Please consider if your request can be dealt with by another service e.g. a pharmacy, before contacting the surgery

Please help us to help you - the easiest and fastest way to ask for any kind of help is with askmyGP.

  • We will respond within 48 hours during working hours,  Monday to Friday
  • If it is an emergency please call 999 or ring the surgery
  • the service is not available on a Saturday or Sunday whilst the surgery is closed.
  • AskMyGP is an on-the-day service, please send in a request on the day you wish to be seen/contacted by a clinician
  • All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient
  • You can choose a particular named GP if you wish (so long as they are working that day). To see when your GP is working, click on the above link and choose ‘When is your GP working’
  • You may prefer a telephone or email response
  • You can login now, without any paperwork

PLEASE BE AWARE that when we experience either very high demand or have low capacity (eg due to sickness of clinicians) we SWITCH THE SERVICE OFF. This is to ensure that any clinically urgent patients can be seen. If the service is SWITCHED OFF, please call and speak to a receptionist who can take your details and let you know the current situation.


We would ask that any patient coming to the surgery for any reason attend wearing an appropriate face covering.

Flu Clinics

All our flu clinics will be by invite this year, if you are eligible you will receive an invite by letter or text

Please see here for important flu clinic information

Flu clinic Information


If you develop symptoms of high temperature, a new continuous cough or shortness of breath, however mild, you should self-isolate at home for 7 days. Arrange to have a test to see if you have COVID-19 – go to testing to arrange. Do not call 111. Please access information online at nhs111.  If you get worse please call nhs111. 

Do not go to a GP surgery, pharmacy or hospital.

For an Isolation sick note click on the link below


Appointments and visiting the surgery

Patient Safety is at the forefront of what we do, therefore, we are putting in measures to prevent the possible spread of Corona virus (COVID-19)

Important information about the coronavirus (COVID-19)

Due to the ongoing situation with Coronavirus (COVID 19) we are taking measures in line with guidance shared by NHS Engalnd and Public Helath England to minimise risks associated with the virus.  In order to protect our patients and staff we are asking our patients support with this. 

The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff.

We would like to reduce unnecessary visits to the surgery, please make use of Ask my GP by clicking on the link above and registering for the service. We will then either use video, email or telephone to consult with you, inviting you for a face to face consultation only where necessary. 

Prescription Requests

Prescription requests can be made by dropping them in the box outside or via your pharmacy or by using Patient Access.

Visiting the surgery

We have made the surgery a COVID secure place, ensuring both the safety of our patients and staff at both sites. Please note if you are invited to the surgery for a face to face appointment you must:

  • Wear a face mask or covering
  • comply with the requests of the reception team and always book in before entering the waiting room
  • Where we operate a one way system please follow this
  • Remember to use the hand sanitiser provided when entering the building
  • Arriving on time- you should arrive 2-3 minutes before your appointment, if you are early please wait in your car.  this is due to limited seating in the waiting room.

This is a very challenging time for all and we appreciate your co- operation during this period


If you, or anyone in your household, has Coronavirus symptoms please stay at home for 14 days.  These symptoms are:

- a high temperature - you feel hot to touch on your chest or back

- and/or a new, continuous cough (this means you've started coughing repeatedly)

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you are staying at home. 


Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Read the advice about staying at home 

Use the 111 coronavirus service

Government guidance for employees including sick note information - GP Surgeries are not providing sick notes for self isolation

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England at Further information is available on

 For further guidance please click on the link below-

Public Health Guidance


At Winscombe and Banwell Family Practice we aim to provide efficient and effective healthcare, with a personal and friendly touch. As a family practice we pride ourselves on providing more than just medical treatment.

Our two surgeries, on Hillyfields Way in Winscombe and Westfield Road in Banwell, are fully integrated into the surrounding communities, serving a total catchment area of 9000 patients. Both surgeries provide disabled access and hygienic baby changing facilities and free parking for our patients, as well as visiting the nearby St. Monica’s Trust Care Village in Sandford.

All patients are allocated a Named GP who is responsible for the care and support that our Practice provides to them.  Your named GP will ensure that you receive the best possible level of care, and will work with other relevant health and care professionals involved in your care.  However, even though all patients are allocated a Named GP, this does not mean that they can only book to see that particular GP : patients are free to choose to see any GP or Nurse at the Practice, at either of our Surgeries. Equally, patients can choose to change their allocated Named GP at any time simply by asking us.

This website has been designed to make quality healthcare even more easy, convenient and available to you. Through it you can easily arrange or cancel appointments, order repeat prescriptions and, if you are new to the area, register with the practice. Furthermore, this page provides a wealth of information, from illness profiles to travel vaccination advice. We are keen to hear what you think of both the website and our overall level of service, so please feel free to leave feedback in our comments section.

From 2018, we are working together with other local Practices to offer more appointments in the early mornings, evenings and some weekends. Speak to a member of the Practice team to find out more.

Practice Leaflet

Practice Leaflet

Please be advised that we have a call recording and monitoring system installed. All calls at both surgeries are recorded.


To contact the Out of Hours Service when the surgery is closed please call 111. This is a free call from both landlines and mobiles.




Order Repeat Prescriptions Online

Please note the cost per item on a prescription has risen to £9.15 from 1st April 2020

You can order any repeat medication online once you have registered for the service. Please see our online services area at the bottom of the home page or go to the Prescriptions page and click on the link to register. once registered you can easily order your monthly repeat medication online.

Please note:  From 1st April 2020 the NHS prescription charge in England is £9.15 for each quantity of a drug or appliance.  The cost of a prescription prepayment certificate (PPC)is £29.65 for a 3 month certificate. The cost of the annual certificate is £105.90.  Pre Payment Certificates (PPC) offer savings for those needing 4 or more items in 3 months or 14 or more items in one year. Please see the prescription pages for further information.

 Online Appointments - suspended until further notice

All appointment requests are now taken through Ask my GP- see above

Care Quality Commission

(Site updated 27/10/2020)
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